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Bronsun Australia
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Store Policies

These policies apply to all purchases made through Bronsun Australia. By placing an order, you agree to the terms outlined below.

We supply professional salon products, including Bronsun, intended for trained technicians and industry professionals.

2. Professional Use Disclaimer

Many products sold are designed for professional use only. By purchasing, you confirm that:

  • You are a qualified beauty professional or
  • You understand the correct and safe use of the products

We are not liable for misuse, incorrect application, or results outside manufacturer guidelines.

3. Orders & Payments

  • All prices are listed in AUD and include GST (unless stated otherwise)
  • Orders are processed once full payment is received
  • We reserve the right to cancel or refuse any order at our discretion
  • Pricing and availability may change without notice

4. Shipping Policy

  • Orders are dispatched within 1–3 business days (excluding weekends and public holidays)
  • Delivery timeframes vary depending on location
  • Once shipped, we are not responsible for courier delays
  • Tracking details will be provided via email

Incorrect Address:
Customers are responsible for providing accurate shipping details. Additional shipping fees may apply for re-delivery.

5. Returns, Cancellations & Store Credit Policy

Due to hygiene and safety regulations, we do not accept returns on:

  • Opened or used products
  • Cosmetic items, including tints, dyes, and liquids (including Bronsun products)
  • Sale or clearance items

Order Cancellations

  • Orders may only be cancelled prior to processing and dispatch
  • Once an order has been processed, it cannot be cancelled

Store Credit Policy

  • If a cancellation is requested after processing, a store credit note will be issued to the order value
  • No refunds will be issued for change of mind or late cancellation requests
  • Store credits are non-transferable and must be used within 12 months

Faulty or Incorrect Items

We will only accept returns where:

  • The item is faulty, or
  • The incorrect item was supplied

Conditions:

  • Must be reported within 48 hours of delivery
  • Items must be unused and in original packaging
  • Proof of purchase is required

Approved claims will be resolved with a replacement or store credit (no refunds issued).

6. Damaged Goods

If your order arrives damaged:

  • Notify us within 48 hours
  • Provide photos of the product and packaging

We will assess and arrange a replacement or store credit where applicable.

7. Product Information & Liability

We aim to ensure all product descriptions are accurate; however:

  • Results may vary depending on application and individual factors
  • We are not responsible for allergic reactions or adverse outcomes

Patch testing is strongly recommended, especially for products such as Bronsun dyes and tints.

8. Expiry & Product Shelf Life

Some products may display a printed expiry date; however:

  • Professional cosmetic products often rely on PAO (Period After Opening) guidelines
  • It is the customer’s responsibility to store products correctly and use within recommended timeframes

9. Pre-Orders & Backorders

  • Pre-order items are dispatched once stock arrives
  • Estimated arrival dates are subject to supplier delays
  • Orders containing pre-order items may be held until complete

10. Pricing & Promotions

  • Promotions cannot be applied retrospectively
  • Discount codes must be applied at checkout
  • We reserve the right to amend or cancel promotions at any time

11. Privacy Policy

Customer information is kept confidential and used only for:

  • Order processing
  • Customer communication

We do not share or sell your personal information.